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1. How many medals can display hold?
2. What material is the medal hanger made from?
3. What is return policy?
4. How long does shipping take after I place my order?
5. How much does International Shipping?
6. What items are included with my display?
7. What tools do I need to complete installation?
8. Can I customize a display?
9. What do we mean by "In Stock" ?
10. How do I return a shipment ?
1. How many medals can display hold?
This depends on your style and presentation.
We have tested that:
Product Size (Width) Recommended number of medals
32 cm 20-30 medals
50 cm 40-60 medals
2. What material is the medal hanger made from?
Our medal hanger are made from 6mm thick casted plexiglass.
3. What is return policy?
For all non-custom medal hangers we have a 100% satisfaction guarantee.
This really means that you can return it for any reason within 30 days of the receipt of purchase.
If you're looking to return or exchange a medal hanger just email us: contact@alexmedalhangers.com.
We will assist you to ensure prompt service. Refunds are issued the same way payments were issued, either via PayPal or credit card.
We don't accept returns for custom medal hangers however, if there is a problem or concern, please feel free to contact us.
4. How long does shipping take after order?
A standard medal hanger labeled "in stock" are generally processed and shipped within 1-2 business days. After that it can take 3 to 7 business days for shipping.
For custom displays, please allow for 3 extra days of processing. Shipping can take anywhere from 3 - 7 business days, depending on distance.
5. How much does Shipping?
We are shipping our medals holders Worldwide.
All medal holders are from EU, so it needs 4 to 10 (working) days for delivery.
At this moment, shipping cost is 5€ for all shipments.
For all purchases we will provide you an order tracking number.
6. What items are included with medal hanger?
The mounting kit and instructions are included with the display.
The standard mounting kit consists of:
1. (2x) Stand off fixings
2. (2x) Screws
3. (2x) Drywall anchors.
7. What tools do I need to for medal hanger mounting?
You need am “x” screw driver and a wall drill.
To see further instructions, click here >> How To Install Medal Hanger
8. Can I customize a display?
You definitely can. We create oversized and unique displays as needed. This is how it works:
1. Email contact@alexmedalhangers.com or via Facebook messenger to explain your idea.
2. We will create a design for you of what it would look like, then we email it to you.
3. You can accept the design or provide feedback. With your feedback we'll improve it and send it back. We continue this until you are satisfied.
We do not request deposit before beginning the custom design process, so you can approve the design before we get paid.
9. What do we mean by "In Stock" ?
"In Stock" simply means that we likely have the item in our warehouse already.
10. How do I return a shipment ?
First, please email contact@alexmedalhangers.com and notify us of your return.
To make sure no damage is incurred in transit, please pack your display securely as it was shipped. Also, please include the provided packing slip.